APA Style

Fandy Tjiptono, Anastasia Diana. (1996). Total Quality Management . Yogyakarta: Andi Yogyakarta.

Chicago Style

Fandy Tjiptono, Anastasia Diana. Total Quality Management. Yogyakarta: Andi Yogyakarta, 1996. Text.

MLA Style

Fandy Tjiptono, Anastasia Diana. Total Quality Management. Yogyakarta: Andi Yogyakarta, 1996. Text.

Turabian Style

Fandy Tjiptono, Anastasia Diana. Total Quality Management. Yogyakarta: Andi Yogyakarta, 1996. Print.